Our client, a leading technology solutions provider, is seeking a Microsoft Exchange Help Desk Consultant to join their team supporting an important federal agency. This role is based in Washington, DC, with work hours Tuesday through Saturday, 6/7 am - 2/3 pm and offers an exciting opportunity to contribute to a critical program supporting global information technology services users on a 24x7x365 basis.

Per our client contract, candidates must be a US Citizen, possessing minimum a Secret clearance; must be Top Secret eligible.

• Monitor and maintain Microsoft Windows Server and Exchange Systems.
• Handle technical work assignments using tools such as ServiceNow and SCOM monitoring.
• Manage email account administration, including user account and mailbox moves on Exchange 2019.
• Perform M365 account administration and manage Distribution Lists.
• Troubleshoot and resolve Outlook Client issues, including setup, permissions, junk mail, and mailbox size adjustments.
• Provide technical support for backup systems (Avamar and CommVault) following SOPs.
• Assist with PST mapping modifications and restores.
• Complete shift logs, ensure timely responses to inquiries, and maintain SLA and MTTR standards.
• Document issues and escalate to the next tier of support as needed.
• Monitor system consoles, remediate alerts, and perform server builds and decommissions.

• Bachelor’s Degree in an IT-related field or equivalent experience.
• 3-5 years of experience with Windows Server and Microsoft Exchange.
• Proven ability to work independently, managing technical service requests in enterprise ticketing systems (ServiceNow, Remedy, etc.).
• Proficient in following Standard Operating Procedures (SOPs) and maintaining data entry standards.
• Experience in troubleshooting technical issues and determining when to escalate.
• Basic proficiency with PowerShell, Exchange, Windows Server, and Active Directory.
• Understanding of Microsoft Office 365 hybrid environments and TCP/IP networking concepts.
• Strong oral and written communication skills for effective problem escalation.
• US Citizenship and an Active Secret clearance with Top Secret eligibility required.

Preferred Qualifications:

• Active Top Secret clearance.
• Operations Manager (SCOM) 
• Backup systems (Avamar and CommVault) 
• CompTIA Network+, CompTIA A+ 
• ITIL Foundation and/or ISO20K experience a plus 

Compensation and Benefits:

• The compensation for this role is up to $75,000, based on experience and qualifications.
• Benefits include PTO, Health, Dental, and Vision insurances, 401K with company match, EAP, and more!

Check out our Referral Program!
The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.

#LI-JT1

#LI-Hybrid

#DI