The Squires Group

  • Field Support Manager

    Job Locations US-MD-Columbia
    Job ID
    2017-8132
    # of Openings
    42
    Category
    IT Infrastructure
  • Overview

    The Squires Group is staffing for an exciting long-term project located in the Fort Meade, MD area.  Currently, there are multiple openings for Field Support Managers.  As a Field Support Manager, you will implement business processes and assist in process improvement initiatives in order to enhance customer service. This is a 5-year project, and, per our Federal Government Contract, candidates must be US Citizens with an active TS/SCI FS Poly clearance.

    Responsibilities

    • Manage service delivery staff to ensure service levels and objectives are met
    • Implement operations improvements to meet established objectives across multiple facilities
    • Assist in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area
    • Facilitate customer relationship and satisfaction while ensuring adherence to company policies and processes
    • Investigate matters of significance, and recommend and implement appropriate course of action

    Qualifications

    • 7 years of experience (may include a combination of work history and education: Masters = 6 years of experience; Bachelors = 4 years of experience)
    • Ability to dig deep to solve problems and manage projects
    • Conflict resolution, analytical, and decision-making skills
    • Excellent communication skills
    • DoD 8570 IAT Level 1 or MCSE is a huge plus
    • Per our Federal Government Contract, candidates must be US Citizens with an active TS/SCI FS Poly clearance 

    A Thousand Reasons to Give Referral Program:

    Refer a friend, and you both can earn $1,000 if we place them in a new job opportunity! If you see a position posted by The Squires Group and know the perfect person for the job, please click here to send us your referral. 

     

    4 Reasons to Join The Squires Group, Inc.:

    1. Our Commitment to You - We offer competitive pay, multi-year projects and a list of exciting clients.
    2. Work-Life Balance - We work hard, we work smart and have quality time for family and "life."
    3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism and trust.
    4. We Care About You – We help you meet your career goals and continuously support your efforts in the field. 

    The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer

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