The Squires Group

  • Help Desk Specialist

    Job Locations US-MD-Ft. Meade
    Job ID
    2018-8818
    # of Openings
    1
    Category
    IT Infrastructure
  • Overview

    The Squires Group has an incredible opportunity to work on a Federal Project located in the Fort Meade, MD area. Help Desk Specialists are needed for this PeopleSoft Applications Federal Financial/Supply Chain implementation.  This is a long-term project where you will provide ongoing technical support, offer one-on-one end-user training, and quickly triage and pass complex problems on to higher-level support for resolution.  This role could be a stepping-stone to other positions on the program such as Functional Analyst and Network Admin positions. 

     

    Our client is one of the nation’s top-tier consulting firms, with a focus on strategy/ IT solutions.  They are a member of Fortune Global 500 list for 15 consecutive years. Per our Federal Government Contract, consultants must be U.S. Citizens, with a Top Secret/SCI Full Scope poly level clearance.

    Responsibilities

    • Guide users through step-by-step solutions in a call center environment.
    • Communicate technical solutions in a clear, user-friendly, and professional manner
    • Advise users of changes in procedures
    • Must be available to work shifts of 6:00am-2:30pm or 9:30am-6:00pm

    Qualifications

    • 3+ years of hands-on IT experience, including experience troubleshooting and supporting Information Technology Enterprise Applications
    • Experience interfacing with clients and customers, and handling sensitive issues
    • Experience in troubleshooting and supporting PeopleSoft applications
    • Certified PeopleSoft training (minimum of PeopleSoft Financials training)
    • Proficiency with PC hardware, standard software, and specialized applications
    • Microsoft Office suite expertise
    • Experience and understanding of the general IT infrastructure and PeopleSoft applications and architecture
    • Strong communication, analytical skills, and detail oriented
    • Certified PeopleSoft training is a plus!
    • Per our Federal Government Contract, candidates must be U.S. Citizens, with a Top Secret/SCI Full Scope poly level clearance 

    A Thousand Reasons to Give Referral Program:

    Refer a friend, and you both can earn $1,000 if we place them in a new job opportunity! If you see a position posted by The Squires Group and know the perfect person for the job, please click here to send us your referral.

     

    4 Reasons to Join The Squires Group, Inc.:

    1. Our Commitment to You - We offer competitive pay, multi-year projects and a list of exciting clients.
    2. Work-Life Balance - We work hard, we work smart and have quality time for family and "life."
    3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.
    4. We Care About You – We help you meet your career goals and continuously support your efforts in the field.

    The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.

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